You can return an unwanted item to us for refund or exchange, provided it is in its original, unused condition. We do not exchange it or make refunds on any goods which are damaged, part-used, or used, this includes any removal of the sealed tamper proof wrapping.
Just return the product to us within 14 days of receiving your order.
Please, contact us prior to returning any product to let us know your order number and reason for returning prior to sending your products back to us.
The cost of returning the unwanted item to us is your responsibility. We recommend that you send the parcel using a trackable delivery service that insures you for the value of the items. We are not responsible for any lost or damaged returned item.
Please note that we do not collect payment for customers and import duties therefore we will not be able to refund these if your delivery was subject to such charges.
Please contact us by email – firstname.lastname@example.org to confirm that you intend to return an item in line with the above conditions. Returns will normally be processed in 10 days and all refunds due will be credited to the original payment method only.